Payment & Cancellation Policy

At Zanzibar Quest, we believe in clear and transparent booking terms. This policy outlines payment requirements, cancellation conditions, booking amendments, and refund procedures for all services booked through our company.

1. Booking Confirmation

A booking is considered confirmed once the required deposit or full payment has been received and written confirmation has been issued by Zanzibar Quest.

2. Deposit & Payment Terms

Tours & Holiday Packages

• 30% deposit required to confirm booking.
• Remaining balance payable before service commencement.
• Booking made close to the service date may require full payment at the time of booking

Airport Transfers & Transportation Services

• Payment requirements may vary depending on the service booked.
• Full payment or deposit may be requested before confirmation.

Accommodation Bookings

• Hotels and accommodation providers may require full payment at the time of booking.
• Specific payment requirements will be communicated before confirmation.

Flights & Ferry Tickets

• Full payment is required at the time of booking.
• Tickets cannot be reserved before payment unless explicitly stated otherwise.

3. Cancelation Policy

Cancellation charges vary depending on the service booked and the policies of third-party suppliers.

Tours & Holiday Packages

• Cancellations made well in advance of the scheduled service may qualify for a partial refund.
• Deposits may be retained to cover supplier commitments, reservation fees, and administrative costs.
• No refunds may be available for last-minute cancellations or no-shows.

Accommodation

• Hotel cancellation policies vary by property.
• Any applicable cancellation charges imposed by the accommodation provider will apply.

Flights & Ferry Tickets

• Airline and ferry operator cancellation policies apply.
• Many tickets are non-refundable or subject to cancellation penalties.

4. Refund Policy

Where a refund is approved, it will be processed using the original payment method whenever possible.

• Refund amounts may be reduced by supplier charges, transaction fees, or non-recoverable expenses.
• Processing times vary depending on payment providers and financial institutions.
• Refund eligibility will be assessed based on the service booked and applicable supplier policies.

5. Booking Amendments

Requests to modify confirmed bookings should be submitted as early as possible.

• Date changes are subject to availability.
• Additional charges may apply where suppliers impose amendment fees.
• Changes requested shortly before service commencement may not be possible.
• Certain flights, ferry tickets, and accommodation bookings may not be amendable.

6. Third-Party Suppliers

Zanzibar Quest works with selected hotels, airlines, ferry operators, transportation providers, and activity operators to deliver certain services.

While we carefully choose our partners, their individual booking, cancellation, amendment, and operational policies may apply in addition to the terms outlined on this page.

7. Force Majeure

Zanzibar Quest shall not be held responsible for cancellations, delays, modifications, or failure to perform services resulting from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

• Severe weather conditions
• Natural disasters
• Government actions or travel restrictions
• Political unrest
• Public health emergencies
• Transport disruptions
• Supplier operational failures beyond our control

In such situations, we will make every reasonable effort to assist affected guests and provide suitable alternatives where possible.

8. Changes by Zanzibar Quest

In rare circumstances, Zanzibar Quest may need to make reasonable changes to an itinerary, accommodation, transportation arrangement, or activity due to operational requirements or supplier availability.

Where possible, suitable alternatives of comparable value will be provided.

9. Contact Information

If you have any questions regarding these terms or require assistance with an existing booking, please contact our team.